COMM 300: Druskat & Wolff: Building the Emotional Intelligence of Groups

From BluWiki

Questions

• Do emotions belong in organizations
• How can you use emotions to improve group performance
• How can you express emotions

Awareness of emotions

• Group:
  • Schedule a time to examine team effectiveness
  • Acknowledge and discuss group moods
  • Allow members to call a "process check"

• Individual:
  • Tell your teammates what you're thinking and how you're feeling

Regulate emotions

• Group:
  • Make time to discuss difficult issues
  • Express acceptance of memebers' emotions
  • Focus on what you can control
  • Focus on problem solving, not blaming

• Individual:
  • Call members on errant behavior
  • Create playful ways of pointing out this behavior
  • Support members, volunteer to help, be flexible, provide emotion support
  • Never be derogatory or demeaning